Free delivery on orders over £50
Free delivery on orders over £50

Returns

We're so confident in the products we sell that we provide a 30 day guarantee. If you're unhappy with anything you've bought from us, just contact us within 30 days of purchase and we'll sort you out.

Providing you pay for the product to be returned to us, we'll exchange it for another of equal value.

For more details check out the FAQs below. If you need any help please email us.

Returning an item

What can I return?

If you purchase a product and have not opened it, you can return it to us within 14 days for exchange or a refund. You'll need to cover the costs of return postage and for any replacement product to be sent, unless there's an issue with the product, in which case we'll cover the costs.

What happens if I've opened it?

If you have opened the product and do not like the taste, you can return it to us within 30 days. Providing you've only used a couple of servings, we'll either provide an alternative flavour or refund you.

Our 30 day exchange guarantee covers all products up to 2.5kg in size.

Who pays for the return?

Unless you're returning a product because of an error on our part, all returns need to be paid for by you.

We can arrange return delivery back to us using Collect Plus, or you can send the items back yourself.

If returning back yourself we advise that you use a tracked service.

Please ensure that you keep your proof of return receipt until you've received an email from us confirming that we have processed and refunded you.

How do I return an item?

Please email our customer services team with your Order ID and details of the product(s) and reason(s) for return. 

We will provide you with a returns number called an RMA and address details of where to return your parcel.

We can also arrange for a return via Collect Plus (which is charged at £7.99 per parcel).

How do I return via Collect Plus?

If you would like us to arrange delivery of your item back to us we can do this via Collect Plus. You'll need to cover the costs of return (which we will take payment for), package the item carefully so that it arrives undamaged (as you remain responsible until we have accepted and processed the return) and take it to your local Collect Plus outlet (you can locate your nearest outlet at www.collectplus.co.uk).

Please email us to arrange this.

How long does it take Collect Plus to deliver to you?

It can take up to 10 working days for the parcel to be received via Collect Plus. You can track its progress online or contact us for further information.

Requesting a refund

Can I get a refund on any item?

All unopened or unused products are included in the policy if purchased individually. Products purchased as part of a bundle will only be refunded if everything that was sent out is returned.

Once the bundle has been partly opened/consumed the remaining products may not be returned. Products purchased via a third party discount voucher website/scheme may only be returned if stated in the individual offer terms and conditions.

How long will it take to get a refund?

If a refund has been requested, your credit or debit card, or Paypal account used to place the order will automatically be refunded upon us processing your return. We aim to do this within 14 days of you sending it back, but it depends how quickly we receive them.

You will be advised by email that a refund has been processed. It can then take up to five working days for your bank to credit your account. Paypal refunds normally show back in your account within two working days.

Cancelling an order

How do I cancel an order?

The Distance Selling Regulations allow you to cancel a contract at any time up to seven days after the day you receive your order. To cancel you need to confirm in writing, by either post or email.

Orders containing fresh produce are not covered by the Distance Selling Regulations and cannot be cancelled. However, for such orders we allow cancellation up to 4pm on the same day as ordering.

If you email us we will give you the full details on how to returned your cancelled order.

Do I need to pay for its return?

If cancelling an order you will need to cover the costs of returning your order to us. The order must be returned in its entirety and in the original packaging. In the event that your order isn't returned in its entirety, the cost of any missing items of fresh produce will be deducted from your refund.

What will you refund me?

We will not refund your charges for returning goods to us, but if the order is returned fully, we will refund the cost of the order, including the postage costs, if you paid for postage.

If your complete order isn't returned, you'll only be refunded for what you do send back.

What about products purchased via voucher sites?

For products purchased via a third party discount voucher website, the terms and conditions of that website will apply unless stated otherwise in the details of the offer.

This is not intended to be a full statement of your rights under the Distance Selling Regulations. You can find a full statement at your local citizen's advice bureau.